Privacy Policy

At Vastra Heritage, we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website ."www.vastraheritage.com" 

1. Information We Collect

When you visit the Site, we may collect certain information about your device and your interaction with the Site, including:

  • Your name, email address, phone number, and shipping/billing address

  • Order information and payment details (processed securely via payment gateway)

  • Device information including IP address, browser type, and time zone

  • Information on how you browse and interact with our Site

We collect this information to process your orders, provide customer service, and improve our services.

2. How We Use Your Information

We use your information to:

  • Fulfill and manage your orders

  • Communicate with you regarding your order or account

  • Provide support and respond to your queries

  • Improve our website experience and product offerings

  • Send promotional emails (only if you have opted in)

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Sharing Your Personal Information

We share your information with third parties only to help us provide our services to you, such as:

  • Shopify (our e-commerce platform)

  • Payment gateways (like Razorpay, Cashfree, PayPal, etc.)

  • Courier partners for delivery

  • Analytics tools (like Google Analytics) to understand customer behavior

All partners comply with applicable data protection regulations.

4. Your Rights

If you are an Indian resident, you have the right to:

  • Access, update, or delete your personal information

  • Withdraw consent for marketing communication

  • Request a copy of your data

To exercise these rights, please contact us at vastraheritagesurat@gmail.com.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. All payment transactions are encrypted using secure socket layer technology (SSL).

6. Cookies

We use cookies to improve your browsing experience. You can control or disable cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

8. Contact Us

For more information about our privacy practices or if you have questions, please contact us at:

📧 vastraheritagesurat@gmail.com