Refund Policy

At Vastra Heritage, we take pride in the quality of our sarees and aim to deliver the best to our customers. However, if there is an issue with your order, please read our return and refund policy carefully:

📦 Return & Exchange Eligibility

We accept returns or exchanges only if:

  • The product you received is damaged, defective, or incorrect.

  • You inform us within 7 days of receiving the product.

To request a return or exchange, please email or WhatsApp us with clear photos and your order details:

📧 vastraheritagesurat@gmail.com
📱 WhatsApp: +91 9313643733

🚚 Return & Exchange Conditions

  • The item must be unused, unwashed, and in its original packaging with all tags intact.

  • Returns/exchanges will NOT be accepted for products that are in perfect condition (i.e., no damage or defect).

  • Color variations due to photography or screen settings do not qualify as a defect.

💸 Shipping Charges

  • If a customer returns or exchanges a product, the courier charges must be borne by the customer (both ways, if applicable).

  • We recommend using a trackable courier service for returns.

💰 Refund Process

  • Refund will be initiated only after the returned product is received by us and inspected.

  • Once approved, your refund will be processed after deducting the original shipping charges.

  • Refunds will be credited to your original mode of payment within 7-10 business days.

📦 Return & Exchange Eligibility

We accept returns or exchanges only if:

  • The product you received is damaged, defective, or incorrect.

  • You inform us within 7 days of receiving the product.

To request a return or exchange, please email or WhatsApp us with clear photos and your order details:

📧 vastraheritagesurat@gmail.com
📱 WhatsApp: +91 9313643733

🚚 Return & Exchange Conditions

  • The item must be unused, unwashed, and in its original packaging with all tags intact.

  • Returns/exchanges will NOT be accepted for products that are in perfect condition (i.e., no damage or defect).

  • Color variations due to photography or screen settings do not qualify as a defect.

💸 Shipping Charges

  • If a customer returns or exchanges a product, the courier charges must be borne by the customer (both ways, if applicable).

  • We recommend using a trackable courier service for returns.

💰 Refund Process

  • Refund will be initiated only after the returned product is received by us and inspected.

  • Once approved, your refund will be processed after deducting the original shipping charges.

  • Refunds will be credited to your original mode of payment within 7-10 business days.

❌ No Return Cases

We do not accept returns in the following cases:

  • If the product is not defective or damaged.

  • If the return request is made after 7 days of delivery.

  • If the product is used, worn, or washed.

  • For minor color variations due to lighting or display screens.

  • If the product is not defective or damaged.

  • If the return request is made after 7 days of delivery.

  • If the product is used, worn, or washed.

 

📩 Need Help?

If you have any questions or need assistance, you can reach us at:
📧 vastraheritagesurat@gmail.com
📱 WhatsApp: +91 9313643733